If your package is returned to us we will contact you with possible shipping methods.Ī table showing available services for the affected countries can be found on our help page here.ĮMS items are currently heavily delayed leaving Japan, regardless of country.įor orders that have already been paid for and have not yet shipped, we will change the order to an available shipping method.Ī new invoice for the remaining balance will be sent to you. Items that were already shipped with SAL prior to April 1 may potentially be returned to the store by the Post Office.Īccording to Japan Post, if your package has already gone through the export procedure then it will be held by them awaiting a possible flight. SAL is no longer available, regardless of country. IMPORTANT - Shipping Suspensions Due to Corona Virusĭue to the recent corona virus pandemic, we have received word from Japan Post that certain shipping methods to many countries have now been suspended. Unfortunately as we do not know at what stage the shipments are during their export process, this is not possible. Some customers have asked if it is possible to recall items back from the post office in order to ship via DHL. If for whatever reason these too are returned to our stores, we will be contacting you about it. But rest assured that orders marked as shipped have been shipped (picked up by the post office) and are in the process of heading to you.
#Vocaloid merch update
This means that when looking at the tracking information on orders it may possibly be weeks before an update is shown (even with EMS). An official announcement on the Japan Post website noted that can take more than two weeks for items to even be loaded on planes and reach the USA, though other countries will also face similar delays. This is because there are far fewer planes available to ship items out on. It is vital to include your order number.Īt the moment there is a VERY heavy delay on all EMS and Air items sent through Japan Post leaving Japan. If you have seen that your order is "Returned to Sender" and you want to contact the store early to prepare for how it should be treated, please be sure to include your order number and requests you may have. There are currently lots of items coming back so when an item returns to the store the staff will contact you about it. When the tracking information shows the status "Returned to Sender", it means that the process of return has begun and they are now on their way to the store. Unfortunately there is no way for us to know what items are coming back until they arrive. Some orders made it through to the final stages (being put on a plane) but those that did not slowly started being returned to our stores. When Japan Post suspended certain shipping options to certain countries due to Corona, they already had some order for those countries using those shipping methods. (Abridged version from our Facebook page) About Non-Changing Statuses and the "Returned to Sender" Status in the Japan Post Tracking Information.
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